Customer Care

Sound of Data Customer Care Solution offers customer navigation in call centre solutions. Your destination: the same or even a better service with lower staffing. That is possible with peak solutions: redirecting clients if the waiting times are too long, calling them back at other times or sending them a message when there are no queues. We show each of your clients the way to the requested service at the right time. We gladly map out the route together with you. Along the way, we will naturally search for innovative solutions to connect you with your clients.

“Sound of Data has the ability to put itself in the shoes of its customers. They can transform a request into technique and back again. That is how Sound of Data contributes to our customer-oriented approach and customer service."

Yvonne Lohman,

Manager Customer Contact Center See Tickets

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See Tickets

See Tickets

The Customer Contact Center of See Tickets answers questions and handles reservations for musical and theatre tickets, sometimes with extras such as dinner arrangements or stays in hotels. Practice shows that most people still prefer to call the organisation. Long queues result in customer dissatisfaction. They hang up, and your turnover decreases. The demand for event and production tickets is unpredictable and variable and may form a problem. So how do you respond to that?

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What our clients say about us

“ Sound of Data has the ability to put itself in the shoes of its customers. They can transform a request into technique and back again. That is how Sound of Data contributes to our customer-oriented approach and customer service. "

Yvonne Lohman,

Manager Customer Contact Center See Tickets

See Tickets
See Tickets
See Tickets

More with less

Our line capacity, combined with the innovative queue application, turned out to be an excellent solution. The queue application is turned on automatically when the estimated waiting time threshold is at risk of being exceeded. Callers are then asked to enter their telephone numbers and will receive callbacks. Conversations that would otherwise be rang off by the customer will not be lost.
The most important innovation is that See Tickets solves queues by shifting telephone traffic to off-peak hours. In the case of See Tickets, this means a staffing decrease of more than 10% and a productivity increase of ca. 30%.

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