BCD Travel

BCD Travel is the market leader in the field of worldwide logistics for the business traveller. The company currently streamlines and simplifies the entire travelling process so that business travellers can save up on costs. BCD Travel is active in 90 countries spread over five continents and employs more than 13,000 employees worldwide.

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What our clients say about us

“ For a traveller there's no such unpleasant thing than to have to deal with delays, flight cancellations or calamities during a trip. What matters is to inform the traveller well. Together with Sound of Data we develop innovative services in order to provide the traveller the relevant information on the right time and right place. We cannot take away the discomfort, but we can alleviate it. "

Diederik Banken,

Vice President Commercial Belgium & The Netherlands BCD Travel

Innovation in an innovative sector

BCD Travel is continuously searching for innovative services so it can offer its clients an even better service. An example of such an innovation is our Flight Notification Service. Travellers all over the world receive information about the status of their flight by SMS under the label 'SMS Trip Info'. Comfortable and efficient, as travellers are now able to timely anticipate the consequences of delays or flight cancellations. Lately, this service has also proven to be valuable with regard to safety and calamities.

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transavia.com

transavia.com wanted to centralise its entire European customer service, to work in a more efficient way and to save costs. That is why the airline decided to work with us. Our experience and expertise in the field of international telephony, the possibilities we offer to redirect international traffic, our calamity solutions and vision were deciding factors. We are now responsible for all international premium rate telephone numbers and for redirecting them to the Contact Centre in Paris.

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What our clients say about us

“ Efficiency calls for centralization. Sound of Data thinks along with us and offers the technical solutions to reach this goal together with us. "

Tanny Teijema,

VP Customer Experience transavia.com

Change and consult your data anywhere and anytime

transavia.com is now able to easily change the redirection for each country in the event of calamities or peak loads. The company can now also easily retrieve the number of callers, for each country and period in time. In short, customer queries are addressed much faster and transavia.com is now able to deploy its resources in an optimal way. A clear win-win situation for both parties.

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eDreams

We have launched the mobile travel management system of eDreams, one of the largest online travel agencies in Europe. This is a breakthrough for eDreams and us as it constitutes the first profitable mobile application for the travel sector.

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What our clients say about us

“ It is becoming more and more important to differentiate our service to travellers. Our vision is to establish a strong relationship with the traveller in order to explore new business opportunities. Sound of Data shares that vision and understands the commercial implications well. "

Mauricio Prieto,

CMO of ODIGEO

Mobilising all travel documents

Our partnership focuses on itinerary management. We are literally mobilising all travel documents of the traveller. A text message containing a personal link to the mobile site of eDreams gives the traveller access via their mobile phone to flight details, e-ticket numbers, weather forecasts, social sharing, etc.

eDreams is active in 19 countries and recently joined forces with GoVoyages, Travellink and Opodo. The new company, called ODIGEO, is a global leader in the online reservation of flights, hotels and cars. Our mobile solution includes a flight notification service, and enables new mobile sales opportunities.

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CheapTickets.nl

'What time does our flight go again? Is my flight on time and can I check in yet?' For many travellers, flying is quite stressful. In our hectic lives there is hardly time to make the necessary preparations.

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What our clients say about us

“ Sound of Data has a certain youthfulness that makes you happy. They have a goal that they pursue in a healthy way. And they work hard and creatively to get somewhere. "

Raymond Vrijenhoek,

President Travix

CheapTickets.nl offers its customers a solution

CheapTickets.nl, the largest provider of airline tickets in the Netherlands and part of Travix International, offers its customers a solution to this problem. A special app on your mobile gives you timely information on all relevant details about a booked flight, such as when you can check in online or which baggage carousel your luggage is on.

As the first online travel agent in the Netherlands, CheapTickets.nl offers its travellers the possibility of staying informed proactively via an iPhone app regarding changes and the status of the flight they booked. Demand for such mobile services is growing vigorously in both the Netherlands and Western Europe, and we expect the smartphone to have a tremendous impact on the travel industry and on customers’ booking behaviour in the future.

We and CheapTickets are convinced that this application is only the beginning. The number of smartphones and other mobile devices is increasing quickly, providing important additional sales channels for online companies such as CheapTickets.nl. The iPhone app ‘My Cheap Tickets’ is therefore being upgraded into a complete real-time booking application enabling the traveller to make and pay for flight reservations.

The 'My CheapTickets' app can be downloaded for free in the Apple store.

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