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Our work

Exploring ideas, customer stories and sharing our knowledge.

White paper sports & fashion branch- optimizing customer service

Free download

Customer story- iChoosr

Customer stories

Transform your waiting line into a splendid line

Blog

The pros and cons of using AI in customer service

Blog

De voor- en nadelen van het gebruik van AI in klantenservice

Uncategorized

Trends, developments and challenges in marketplace customer services

Blog

Sound of Data will be speaking at “What’s Next in Retail Tech.”

Events

Customer Contact Week Europe (CCW) and we are there!

Events

Freshworks Refreshed ’23

Events

Freshdesk

Free download

Sound of Data and Freshworks create synergy through partnership

Blog

Build loyalty through proactive customer experience

Blog

Customer story – Easy Nuts

Customer stories

Customer service data is the key to personalized marketing

Blog

Talk boosts (inbound) telemarketing

Customer stories

Successful inspiration session

Blog

Conversational AI- must-have or a nice-to-have?

Free download

Work from anywhere: the future of customer service

Blog

Migrating your contact center to the cloud; what to keep an eye on?

Blog

Improve your NPS with this 4-step customer first approach

Blog

Sound of Data x Talkdesk

Blog

Customer story – international fashion retailer

Customer stories

Customer story- Alfen

Customer stories

Talkdesk

Free download

Take your customer contact to the next level with CPaaS

Blog

Improve your customer contact with conversational AI

Blog
Janshen-Hahnraths Group

Customer story Janshen-Hahnraths Group

Customer stories
Reduce toll free traffic costs in this easy way

Reduce toll free traffic costs in this easy way

Blog
CCW 2022

Sound of Data at Customer Contact Week Europe

Blog, Events
Eventim

Customer Story – Eventim

Customer stories
Bellen via MS Teams

Is your company already using MS Teams for phone calls?

Blog
speech-to-text text-to-speech

The next step in customer contact digitization

Blog
Telephony, email, WhatsApp and more, simply from one tool

Telephony, email, WhatsApp and more, simply from one tool

Blog

The omnichannel customer service platform guide

Free download
What to keep an eye on when choosing an omnichannel platform?

What to keep an eye on when choosing an omnichannel platform?

Blog
7 benefits of an omnichannel customer service platform

7 benefits of an omnichannel customer service platform

Blog
Improve the international accessibility of your customer service

Improve the international accessibility of your customer service

Blog
sip trunks what are they

What are SIP trunks and why do you need them?

Blog
How to ensure optimal customer service accessibility

How do you ensure optimal customer service accessibility?

Blog
vanHaren Click to call with Talk

Customer Story – vanHaren

Blog, Customer stories
Serge van Driel and Emile Stappaerts from Sound of Data

How to keep the conversation going in all channels

Blog
How can your business benefit from bring your own carrier - byoc s

How can your business benefit from Bring Your Own Carrier (BYOC)?

Blog
Take the international accessibility of your customer service to the next level

Checklist international customer service accessibility

Free download
Your guide to customer service telephone numbers

Guide to international customer service telephone numbers

Free download

3CX

Free download
Customer service trends and developments at marketplaces

Customer service trends and developments at Marketplaces

Free download

How to shorten customer service wait times with text messaging

Blog
make sure you're ready for seasonal call overloads h

Make sure you’re ready for seasonal call spikes

Blog
Talk Product Paper

Talk product paper

Free download
Cruise Control Product Paper

Cruise Control product paper

Free download
SIP Trunks Product Paper

SIP Trunks product paper

Free download

Xcally Motion

Free download
Live Video Chat

Live Video Chat

Free download
The comfort of a human voice

Keep the human touch in your customer care

Blog
customer service projects back on track

Customer service projects back on track

Blog
PTI planning suite

Customer Story – PTI

Customer stories
Menno Leenart Sound of Data

Sound of Data expands sales team with Menno Leenart

Blog
The future of customer service telephony

The future of customer service telephony

Blog
chatbot save money future or reality

Save time and money with chatbots, future or reality?

Blog
Serge van Driel Carlos Schipper Sound of Data s

Serge van Driel joins Sound of Data

Blog
8 benefits of video chat for customer service

8 benefits of video chat for customer service

Blog
Sound of Data welcomes Yeet

Sound of Data welcomes Yeet! as a new customer

Blog, Customer stories
Compliance as a service

Compliance as a service

Blog
Omnichannel Contact Center Platform

From question to interaction with omnichannel customer service

Blog
service number and cross-border success

How important are service numbers for cross-border success?

Blog
xcally motion omnichannel contact center platform s

INGO and Xenialab announce new partnership with Netherlands-based Sound of Data

Blog
Jos van Loo and Thomas Hazelaar from Sound of Data

Sound of Data gives brands a voice and customers a listening ear

Blog
5 reasons why telephone is an important customer contact channel s

5 reasons why telephony is an important customer contact channel

Blog
Tim de Groot Gerard Nijboer webinar How customer service contributes to online conversion

The story of Kaspersky – How customer service contributes to online conversion

Events
contact center meltdown

Does extreme weather mean contact center meltdown?

Blog
how to save costs without changing telephone accessibility

How to save costs without changing your telephone accessibility

Blog
dutch postcode lottery

Dutch Postcode Lottery

Customer stories
Dutch e-commerce week 2020

Sound of Data spreekt op de Dutch E-commerce Week

Events

Talk – Summer product update

Blog
Tim Kaspersky Gerard Sound of Data Customer First Zuiver Media

The future of customer service voice calls

Blog, Customer stories
Webinar How to manage black friday call spikes announcement vert

Webinar: How to handle Black Friday call spikes like a boss

Events
Sunweb holidays

Sunweb Group

Customer stories
customer service improvement h

5 fears that hold back customer service improvement

Blog
Sound of Data Management Team June 2020

Sound of Data focuses on growth with new CEO Jos van Loo

Blog
Advanced call distribution

Webinar: More calls with less agents

Events
The 7 benefits of one call routing platform

Webinar: The 7 benefits of one Call Routing Portal

Events
Webinar click-to-call with Talk May 2020

Webinar Click-to-Call with Talk

Events
Webinar CX Network about to start

Missed our webinar with CX Network?

Events
CX Network webinar Talk

Webinar February 18 – Click-to-call

Events
Sound of Data Gerard Nijboer AWS Quicksight presentation 2

Sharing knowledge at AWS QuickSight event

Events
Ticketmaster

Ticketmaster

Customer stories
Sound of Data CCW 2019

Sound of Data speaking at Customer Service Week

Events
inbound call flow

Your call is important to us

Blog
decrease customer service calls v

The easiest way to decrease customer service calls

Blog
Keep your support numbers platform independent v

How to keep your support numbers platform independent

Blog
exceed customer expectations

Use the right tools to exceed customer expectations

Blog
How to choose the right service number v

How to choose the right type of service number?

Blog
follow the sun routing

Five advantages of follow the sun-routing

Blog
Cruise Control improving call center performance

Improving the performance of external call centers

Blog
24-7-customer-support

Is 24-7 customer support necessary for your company?

Blog
premium numbers customer service v

Why use premium numbers for customer support

Blog
UIFN numbers v

All you need to know about UIFN numbers

Blog
Is toll-free the ideal customer service number

Is toll-free the ideal customer service number?

Blog
non-geographic numbers v

Pros and cons of non-geographic service numbers

Blog
Why choose a geographic number for customer service v

Why choose a geographic number for customer service?

Blog
Is localization critical for cross-border success v

Is localization critical for cross-border online success?

Blog
Six advantages of a boutique like service provider v

6 advantages of a boutique like service provider

Blog
Just a phone number

Just a phone number, big impact!

Blog
how we protect our customers data v

How we protect our customers’ data

Blog
are you ready to move up webrtc

Time to move up?

Blog
Manage your inbound traffic v

Get in the driver’s seat to manage your inbound traffic

Blog
AI in customer care

Can I talk to somebody, please?

Blog
Get your inbound numbers early v

Entering a new country? Get your service numbers early!

Blog
unique value of telephone customer care v

The unique value of telephone customer care

Blog
Sound of Data teaming up with Orange v

Teaming up with Orange

Blog
Mosa-en-Sound-of-Data

Improving international accessibility for Mosa

Customer stories
Sound of Data acquires Audiotex h

Acquisition of Audiotex

Blog
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